Refund Terms

Welcome to the Refund Terms page of PRIONVALEX. We strive to ensure our customers are satisfied with their purchases and experiences. Please take a moment to review our refund policies.

1. Eligibility for Refunds

At PRIONVALEX, refunds are only applicable under the following circumstances:

• The product received is defective or damaged upon delivery.
• An incorrect product was delivered compared to what was ordered.
• The service provided failed to meet the agreed specifications.

2. Process for Refunds

If you believe you are eligible for a refund, please follow these steps:

1. Contact our customer support team within 14 days of receiving the product or service
2. Provide your order details and the reasons for your refund request.
3. Our team will review your request and liaise with you for further clarification if needed.

3. Refund Timeline

Once approved, refunds will be processed within 7-14 business days. The refund will be applied to the original method of payment. Please note that processing times might vary depending on your financial institution.

4. Partial Refunds

In certain situations, only partial refunds may be granted. This is generally applicable when:

• The product shows signs of use but remains functional.
• The refund request exceeds the 14-day request period but is within a reasonable timeframe.

5. Non-Refundable Items

Some items are exempt from refunds, including:

• Gift cards
• Downloadable software products
• Products on sale or clearance

6. Contact Information

If you have any questions regarding our refund terms, please contact us:

Email: [email protected]
Phone: +1 (555) 123-4567

Thank you for choosing PRIONVALEX. We appreciate your business and are committed to ensuring your satisfaction.